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Terms and Conditions

By placing an order with NEXA, the customer agrees to the following terms and conditions.

1. Payment Policy

To ensure the security and transparency of our transactions, and due to past experiences with unpaid orders, NEXA has established a policy requiring full payment in advance.

All orders must be paid in full (100%) at the time of purchase through our online payment platform.

No order will be processed, designed, or sent to production until receipt of full payment has been confirmed.

This measure is intended to protect both our company and our customers, ensuring a secure, organized, and reliable purchasing process.

2. Design and Approval Policy (PROOF)

Before sending any product to production, NEXA will provide the customer with a digital sample of the design, called a “PROOF,” through one of our authorized advisors, for review and approval.

It is the customer’s responsibility to carefully verify all information provided, including names, phone numbers, addresses, logos, spelling, layout of elements, and other details.

Approval of the PROOF must be given expressly and in writing via WhatsApp chat with the authorized NEXA advisor.

Once the customer confirms their approval:

  • The design will be considered reviewed and accepted by the customer.
  • NEXA will consider the review stage complete and will proceed with preparing the product for production.
  • Additional modifications cannot be guaranteed after approval.
  • Any changes requested thereafter may incur additional costs.
  • NEXA will not be held liable for errors in content or information present in the PROOF approved by the client.

Approval of the PROOF constitutes the client’s authorization to proceed with production in accordance with the submitted design, without exempting NEXA from liability for production errors attributable to the company.

3. Policy on Printing Errors and Design Verification

At NEXA, we work to ensure that every product meets the specifications agreed upon with the customer before it goes into production.

As part of our preparation process, our consultants verify the measurements, materials, finishes, and design details with the client, making any necessary modifications to the PROOF before requesting final approval.

To ensure a smooth process, the following conditions are established:

  • Measurement Verification: Product dimensions will be reviewed and confirmed with the client before proceeding with printing.
  • Pre-approval corrections: Any errors in text, information, layout, or design identified prior to approval may be corrected and reflected in an updated version of the PROOF.
  • Final approval: Once the client approves the PROOF via WhatsApp chat with an authorized NEXA advisor, it will be understood that they have verified and accepted the content and the confirmed specifications.
  • Errors after approval: NEXA will not be held liable for errors in information, spelling, or measurements that were clearly presented to and accepted by the client prior to production.
  • Color variations: Printed colors may differ slightly from those displayed on digital screens due to printing processes, materials, and individual device settings.
  • Production errors: If the product has printing defects or deviations from the approved specifications due to causes attributable to NEXA, the company will evaluate each situation and offer an appropriate solution based on the specific circumstances of each case.

We are committed to giving customers the opportunity to review and correct their designs before production, thereby minimizing errors and ensuring clear communication throughout the entire process.

4. Policy on Design Changes and Modifications

At NEXA, we make basic adjustments to the designs provided by our clients in order to adapt them to the required dimensions and ensure they are visually suitable for printing.

As part of this process, the following conditions apply:

  • Size and Format Adjustments: NEXA may resize, adjust proportions, and modify the layout of elements in the original design so that it conforms correctly to the specifications of the requested product.
  • Minor Modifications: At the client’s request, minor modifications or additions to the existing design may be made, provided they are technically feasible and do not require a complete redesign.
  • Optimization for printing: The adjustments made are intended to improve the presentation, alignment, and visual harmony of the design, ensuring a uniform result suitable for printing.
  • Designs from scratch: The creation of completely new graphic designs is not included in the product price and will incur an additional cost, which will be disclosed and must be accepted by the client before work begins.
  • Final Approval: Once the client has reviewed and approved the PROOF through an authorized NEXA representative, the design will be considered final, and no modifications will be accepted after such approval.

It is the client's responsibility to request and verify all necessary corrections before approving the PROOF. Once approval has been confirmed, NEXA will finalize the design and prepare the order for production.

5. Production and Delivery Time Policy

At NEXA, we work to ensure that every order is processed and delivered within the estimated timeframes, while maintaining clear and transparent communication with our customers.

To this end, the following conditions apply:

  • Standard Products (Business Cards and Flyers): The estimated production and delivery time is 4 to 5 business days, including shipping to the address provided by the customer.
  • Start of the Timeframe: Estimated times will begin once full payment has been confirmed and the corresponding proof has been approved.
  • Other Custom Products: Products such as car wraps, custom cotton shirts, magnetic signs, and other custom items will have varying lead times, depending on the order specifications, the quantity ordered, the complexity of the work, and the availability of materials. Estimated lead times will be provided by an authorized NEXA representative.
  • Possible delays: In the event of issues that affect the estimated lead times, NEXA will notify the customer via WhatsApp, explaining the reason for the delay and providing updated information on the status of their order.
  • Shipping via USPS: Shipping times are subject to USPS’s operational conditions and distribution processes; therefore, variations may occur that are beyond NEXA’s direct control.
  • Order Tracking: Once the product has been shipped, NEXA will provide the customer with the corresponding tracking number so they can check the status of their shipment through the official USPS website.

All production and delivery times are estimates and do not constitute a guarantee of delivery on a specific date. NEXA is committed to keeping the customer informed of any significant changes to the expected timelines.

6. Shipping and Delivery Policy

At NEXA, we offer various delivery options to provide greater convenience to our customers, ensuring clear communication regarding shipping terms, costs, and delivery times.

To this end, the following terms apply:

  • Free shipping via USPS: NEXA offers free shipping through USPS (United States Postal Service). Once the order has been shipped, transportation and distribution will be handled by USPS.
  • USPS Delivery Times: NEXA has no direct control over transit times, delivery routes, or potential delays caused by USPS. Delivery dates are estimates and may vary depending on the postal service’s operational conditions.
  • Personalized or In-Person Delivery: NEXA offers a direct delivery service to customers, available solely and exclusively within the city of Miami, Florida. This service is provided only on business days and is subject to scheduling and availability.
  • Personalized Delivery Fee: In-person deliveries within Miami incur an additional charge on top of the product price. This fee will be disclosed to the customer and must be accepted before confirming the service.
  • Tracking Number: For orders shipped via USPS, NEXA will provide the customer with a tracking number, allowing them to check the status of their package through the official USPS website.
  • Shipping Information: It is the customer’s responsibility to provide a complete, accurate, and up-to-date address. Any issues caused by incorrect information may result in delays or additional costs.
  • Damaged or Lost Packages: In the event of damage or loss during shipping via USPS, the customer must contact an authorized NEXA representative via WhatsApp. Each situation will be evaluated on a case-by-case basis, and NEXA will provide assistance to resolve the issue as appropriate.
  • Issues with Custom Deliveries: If there is a problem with a delivery made directly by NEXA, the company will evaluate the circumstances and offer an appropriate solution on a case-by-case basis.

Free shipping is available exclusively through USPS. Customers who request a personalized delivery within the city of Miami must pay the corresponding additional fee. In-person deliveries are available only on business days and require prior coordination with an authorized NEXA representative.

7. Policy on Colors, Finishes, and Print Quality

At NEXA, we strive to offer high-quality printed products, seeking to maintain the greatest possible accuracy between the colors, details, and characteristics of the digital design approved by the customer and the final printed result.

However, due to differences in digital screens, printing processes, the materials used, and the quality of the files provided, variations in the final result may occur.

Therefore, the following conditions apply:

  • Color Accuracy: NEXA strives to reproduce the colors of the digital design as accurately as possible. However, there may be slight differences in hue, brightness, or intensity between what is displayed on a screen and the printed product.
  • Matte finish: Provides a softer appearance with less glare. Colors may appear slightly less intense compared to glossy finishes.
  • Glossy finish: Provides a shinier surface, which can highlight the intensity and vibrancy of the colors.
  • Quality of provided files: Designs submitted by the customer, especially those generated using artificial intelligence (AI), may have low resolution, pixelation, lack of sharpness, or inconsistencies in colors and details.
  • Design Optimization: NEXA may make adjustments to resolution, dimensions, aspect ratios, and other technical details in order to improve the visual presentation and adapt the files to printing requirements.
  • Quality Limitations: Although NEXA strives to optimize the files received, there is no guarantee that all resolution, pixelation, or definition issues can be completely corrected. The final quality will also depend on the characteristics and limitations of the original file.
  • Review and Approval: The client will have the opportunity to review the updated proof before authorizing production. It is the client’s responsibility to verify and approve the visual details of the presented design.
  • Printing Variations: Slight differences in color, tone, or intensity inherent to the printing process and the selected finish will not automatically be considered manufacturing defects. Any significant differences will be evaluated on a case-by-case basis.

NEXA makes the technical adjustments it deems necessary to ensure high-quality printing. However, optimizing a file does not guarantee the complete reproduction of details or resolution that are not present in the original design. Approval of the PROOF confirms acceptance of the design as presented, without waiving NEXA’s liability for production defects attributable to the company.

8. Privacy Policy and Personal Data Protection

At NEXA, we respect our customers’ privacy and are committed to handling their personal information responsibly, confidentially, and securely, in accordance with applicable law.

In order to provide our products and services, the following conditions are established:

  • Collection of Personal Information: NEXA may request information such as full name, phone number, email address, shipping address, and other information necessary to process orders and provide the contracted services.
  • Use of Information: The information provided will be used to manage orders, coordinate designs, process payments, ship orders, issue receipts, and maintain communication with the customer.
  • Confidentiality: NEXA agrees not to sell or disclose its customers’ personal information to third parties for unauthorized commercial purposes.
  • Communication via WhatsApp: Information shared via WhatsApp with authorized NEXA advisors will be used to respond to requests, confirm orders, send proofs, manage approvals, and provide updates on contracted products and services.
  • Payment Processing: Payments will be made through online payment platforms. Financial information will be processed in accordance with the security and privacy policies of the respective providers.
  • Shipping Information: The data necessary to make deliveries may be shared with USPS or with authorized NEXA personnel responsible for in-person deliveries, solely for the purpose of managing the shipment of the product.
  • Protection of Designs and Documents: Files, logos, designs, and documents provided by the customer will be used for the preparation and production of the requested products or services.
  • Information Security: NEXA will endeavor to implement reasonable measures to protect personal data against unauthorized access, misuse, loss, or disclosure.
  • Retention of Information: Personal data will be retained for as long as necessary to fulfill sales and administrative purposes.
  • Privacy Requests: Customers may contact NEXA to request information about the processing of their personal data, as well as to request its correction or deletion at any time.

NEXA will use the personal information provided by its customers solely for legitimate purposes related to its business operations and for other purposes that have been duly disclosed or authorized, while respecting the privacy and confidentiality of each customer.

9. Use of Designs and Products for Advertising Purposes

NEXA may use photographs, videos, or samples of the products produced—including business cards, flyers, and other personalized items—for the purpose of promoting its services via Instagram, social media, its website, and other advertising channels.

To this end, the following conditions are established:

  • Use of products as samples: NEXA may request authorization from the customer to use images of the products produced as part of its commercial portfolio and advertising materials.
  • Use of advertising images: Authorized photographs and samples may be used to showcase the print quality, finishes, and products offered by NEXA.
  • Removal Requests: Customers may request the removal of a post containing their personal information or identifiable designs. NEXA will evaluate and address the request in accordance with applicable rights and the feasibility of removing the content.

Important: Purchasing a product or service does not automatically imply authorization to use your personal data, logos, or designs for advertising purposes.

10. Customer Service, Facilities, and Service Coverage

At NEXA, we have a production facility located in Pompano Beach, Florida, dedicated exclusively to the manufacturing and preparation of our products.

Currently, we do not have a retail location open to the public for making purchases, receiving in-person assistance, or picking up orders.

To provide greater convenience and accessibility to our customers, we operate primarily through digital channels and offer nationwide shipping within the United States.

To this end, the following conditions apply:

  • Production Facility: Our facility in Pompano Beach is used exclusively for production and order fulfillment. It is not open to the public for customer service.
  • Personalized Service: Inquiries, quotes, product requests, design reviews, and order confirmations are handled through our authorized communication channels, primarily WhatsApp.
  • Nationwide Shipping: NEXA offers shipping of eligible products within the United States via USPS, allowing us to serve customers in different cities and states.
  • Personalized Deliveries in Miami: We offer in-person deliveries exclusively within the city of Miami, Florida, on business days, subject to prior coordination and for an additional fee.
  • Product Pickup: Orders cannot be picked up directly at the production facility. Products will be delivered via the shipping and delivery methods established by NEXA.

Although NEXA has physical facilities for manufacturing its products, our sales operations are primarily digital. This allows us to offer personalized service and make our products more accessible through nationwide shipping.